Privacy Policy
Welcome to our product. In the digital era, your privacy and data security are our top priorities. This Privacy Policy (hereinafter referred to as the "Policy") clearly and transparently explains how we collect, use, store and protect your personal information during your use of our services.
We commit that all data processing activities shall abide by the fundamental principles of legality, legitimacy, necessity and good faith. Please carefully read and fully understand all contents of this Policy before using our products and services. By clicking "Agree", completing registration or using our services in practice, you confirm that you have read and accepted the terms stipulated in this Policy.
I. Scope of Application and Definitions
This Policy applies to all services provided by us via various media channels, including but not limited to mobile applications (Apps), web pages, desktop clients, mini-programs and new interactive terminals to be launched in the future. This Policy shall take effect as long as you access and use our services regardless of your geographical location.
Personal Information: Refers to all information recorded electronically or in other forms that relates to an identified or identifiable natural person.
Sensitive Personal Information: Refers to a subset of personal information that may infringe upon personal dignity or threaten personal and property safety of natural persons once leaked or illegally processed.
De-identification / Anonymization: Refers to the technical processing of personal information to prevent the identification of a specific natural person without additional auxiliary information. Anonymized information shall not be deemed as personal information.
II. Collection Methods and Scope of Personal Information
We obtain user information mainly through two approaches: information actively provided by users and automatically collected technical data.
Information Actively Provided by Users
Account identifiers: nicknames, avatars and other information set during registration; Communication feedback: texts, images or audio files submitted when raising work orders, participating in surveys or contacting customer service.
Automatically Collected Technical Data
To improve service security and stability, we will automatically collect the following types of data: Device data: device brand and model, operating system version, screen resolution, language settings and unique device identifiers; Network data: connection type, signal strength and IP address; Log data: user operation tracks, crash logs and error stack traces.
Supplementary Information from Third Parties
With your explicit authorization, we may obtain your authorized basic profile data from our cooperative third parties to realize functions such as one-click login and account association.
III. Purposes and Scenarios for Personal Information Usage
We only collect personal information for the following specified purposes and shall not use such information for other scenarios without your additional consent.
Product Optimization and Experience Improvement
Analyze user behaviors to identify frequently used functions and existing pain points for product iteration; conduct A/B tests to optimize UI/UX design; monitor performance indicators to enhance the smoothness of product operation.
Security Protection and Risk Control
Establish risk control models to identify abnormal login behaviors, traffic brushing and network attacks; detect and filter illegal and irregular content to maintain a healthy community ecosystem; cooperate with judicial authorities to combat illegal crimes and protect the asset safety of the platform and all users.
Personalized Recommendation and Marketing
Personalized content: With your explicit consent, we may recommend targeted content based on your browsing history and interest tags; Commercial promotion: With your separate consent, we may push promotional information via internal messages and push notifications; Opt-out Mechanism: You may disable personalized services at any time. After disabling, content will be displayed solely based on non-personalized factors such as popularity.
We may adopt algorithm-based automated decision-making to improve operational efficiency. Transparency Guarantee: If an automated decision directly affects your legitimate rights and interests, we will provide an appeal entrance for you to apply for manual review and obtain a detailed explanation of the decision-making logic.
We only retain personal information within the shortest period required to fulfill the collection purposes. The specific retention duration is determined based on business demands and relevant laws and regulations. All expired personal information will be completely erased or anonymized in a unified manner.
IV. Sharing, Transfer and Public Disclosure of Personal Information
We only disclose user information to external parties under the following strictly restricted circumstances.
Sharing with Affiliated Entities and Partners
Affiliated Companies: We may share necessary account identifiers and device information among our affiliated companies to realize cross-platform data synchronization; Authorized Vendors (SDK): We integrate third-party SDKs to support specific functional modules of our services.
Disclosure Based on Legal Obligations
We may disclose relevant personal information without prior consent under the following circumstances: Respond to effective judicial documents issued by courts; Cooperate with investigations and evidence collection conducted by authorized authorities including public security organs, national security departments and cyberspace administration authorities; Respond to emergent public health incidents or major accidents to protect personal life and health safety; Other exemption scenarios stipulated by applicable laws and regulations.
Corporate Merger, Acquisition and Restructuring
In the event of corporate merger, acquisition, bankruptcy or other ownership changes, users’ personal information will be transferred as part of corporate assets. We will obtain your renewed consent if the change leads to substantial adjustments to data processing purposes and methods.
Exceptions to Public Disclosure
We will not actively disclose users’ personal information to the public unless otherwise required by laws. If public disclosure is necessary for special reasons, we shall conduct desensitization processing to prevent the identification of specific individual users.
V. Rights of Personal Information Subjects
You have full control over your personal information and may exercise the following rights through specified channels:
Right to Know and Right to Access
You have the right to view your personal profiles, service usage records and relevant authorization status at any time.
Right to Correction and Right to Supplement
You may directly modify incorrect personal information online. For data that cannot be modified online such as historical operation logs, you may contact customer service to apply for manual correction and supplementation.
You have the right to request us to delete your personal information under any of the following conditions: The data processing purpose has been achieved, become unachievable or no longer necessary; we terminate relevant services or the predetermined data retention period expires; you withdraw your consent to data processing; the data processing activities violate relevant laws or contractual agreements.
For all data processing activities based on your consent, you may withdraw such consent at any time, and we will immediately terminate corresponding processing behaviors. The withdrawal of consent shall not affect the validity of legal data processing completed before the withdrawal.
You can apply to cancel your account. Consequence: Cancellation is irreversible. After the cancellation is completed, except for the legally retained logs, your account and data will be completely cleared and irretrievable, and any losses will be borne by yourself. Alternative solution: If not in use temporarily, it is recommended to choose "discontinue".
VI. Information Security and Protection Measures
We adopt industry-standard technical and organizational measures to fully prevent personal information from leakage, abuse, tampering and loss.
Transmission Security: The entire website adopts HTTPS encryption to ensure the confidentiality and integrity of data during transmission; Storage Security: Core sensitive data fields are stored with AES-256-GCM encryption, and we implement separated management of data and secret keys; Access Control: We adopt role-based access authorization and follow the least privilege principle. Background access requires multi-factor authentication, and all access behaviors will be recorded in audit logs; Data Desensitization: All real personal information will be processed with irreversible desensitization in non-production environments such as testing and data analysis scenarios.
Emergency Response for Security Incidents
Despite our comprehensive security measures, unforeseen security risks may still exist. Once a data security leakage incident occurs, we will immediately launch the emergency response plan, conduct comprehensive risk investigation and situation control, and inform affected users and regulatory authorities in a timely manner in accordance with legal requirements.
We attach great importance to the privacy protection of minors.
Our services are primarily oriented to adult users. If you are under the age of 18, please use our services under the guidance and supervision of your parents or legal guardians.
Legal guardians have the right to access, correct and delete minors’ personal information, or restrict the processing of such information. To exercise the above rights, guardians need to provide valid identity documents and guardianship certification, and we will complete relevant operations after verification.
VIII. Policy Updates and Dispute Resolution
We may update this Policy to adapt to business development and changes in the legal environment. The latest version will be published on this page. You have the right to stop using our services if you disagree with the updated Policy. Your continued use of our services after the release of updates shall be deemed as acceptance of the revised terms. We recommend that you review this Policy regularly to keep abreast of our personal information protection rules.
The formation, validity, interpretation, performance and dispute resolution of this Policy shall be governed by the laws of the relevant jurisdiction.
If you have any questions about this Policy, or intend to exercise your rights related to personal information, please contact our Data Protection Officer via our official designated channels. We will respond to your inquiries as soon as possible and make every effort to protect your legitimate privacy rights.